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Patient Satisfaction

Nurses and Patient Smiling

We measure patient experience through surveys that are independently administered. All of the indicators or safe practices included in the survey are validated and defined so that all hospitals can use the same methods for calculating the statistics. This process promotes transparency in reporting and allows the public to make comparisons based on credible data.

Patients First is our defining culture. It’s a value instilled in every employee, and it’s how we operate as an organization.

Santa Barbara Cottage Hospital (SBCH) and Goleta Valley Cottage Hospital (GVCH) received a Five-Star Rating in patient survey summaries from Hospital Compare.

Santa Ynez Valley Cottage Hospital (SYVCH) is Critical Care Access Hospital whose peer group is not large enough to receive a star rating from Hospital Compare.

GVCHSBCHSYVCH*State AverageNational Average
Patients who gave our hospital a 9 or 10 on a scale of 0-10 80% 81% 97% 68% 71%
Patients who would definitely recommend our hospital 86% 86% 97% 70% 71%

Data period: 10/2013 - 9/2014
*Critical Access Hospital

Patient Safety Measures

At SBCH, the 30-day readmission rate year-to-date is 9.5 percent, below the national rate of 9.75 percent.

The rate of falls with injury at SBCH is 0.12 per 1000 patient days, well below the national rate of 0.75.