A National Leader in Hospital Care

Cottage Health CMS Quality Rating - 5 stars

Santa Barbara Cottage Hospital (SBCH) and Goleta Valley Cottage Hospital (GVCH) place among the top 10% of hospitals nationwide, earning the federal Centers for Medicare & Medicaid Services (CMS) 5-star rating.

Follow these links to see the detailed ratings for our hospitals on the CMS website:

What is the Hospital Compare Overall Rating?

The overall rating summarizes up to 57 quality measures on Hospital Compare reflecting common conditions that hospitals treat, such as post-surgical infection, heart attacks or pneumonia. Hospitals may perform more complex services or procedures not reflected in the measures on Hospital Compare. The overall rating shows how well each hospital performed, on average, compared to other hospitals in the U.S.

The overall rating ranges from one to five stars. The more stars, the better a hospital performed on the available quality measures. The most common overall rating is 3 stars.

Why is this Important?

Hospitals differ in the quality of care and services they provide to patients. HCAHPS star ratings provide a snapshot of the 11 measures of patient experience of care on Hospital Compare. In addition, the HCAHPS summary star rating combines all 11 HCAHPS star ratings into a single, comprehensive metric.

Follow this link for more information about the HCAHPS Star Ratings

Patient Satisfaction

We measure patient experience through surveys that are independently administered. All of the indicators or safe practices included in the survey are validated and defined so that all hospitals can use the same methods for calculating the statistics. This process promotes transparency in reporting and allows the public to make comparisons based on credible data.

Our patients consistently rank all Cottage hospitals significantly higher than both state and national benchmarks for patient satisfaction.

Learn More


Hospital Compare was established in 2002 by Medicare and the Hospital Quality Alliance, a public-private collaborative aiming to improve hospital quality. It compiles data using:

  • Core measures
  • Patient satisfaction scores (from HCAHPS—Hospital Consumer Assessment of Healthcare Providers and Systems)
  • Mortality and readmission rates, and
  • Complication rates.

Cal Hospital Compare is a non-commercial performance reporting initiative supported by a grant from the California Healthcare Foundation. It uses publicly reported quality data for every hospital.

Questions About Your Recent Visit

If you have any questions about your recent visit, our patient relations representative can be reached by email at chsquality@sbch.org, or by phone at 805-569-7244.

National Leader in Hospital Care

Cottage Health - CMS 5 Star Rating for Quality

Only 2.2 percent of hospitals evaluated earned the government’s first-ever 5-Star rating for overall quality and safety. Santa Barbara Cottage Hospital and Goleta Valley Cottage Hospital were two of them.

Cottage Locations

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We’re all in this together. The mission of the Strive for 95 Coalition is to rebuild our community’s immunity to at least 95%.