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Patient Satisfaction

Nurses and Patient Smiling

We measure patient experience through surveys that are independently administered. All of the indicators or safe practices included in the survey are validated and defined so that all hospitals can use the same methods for calculating the statistics. This process promotes transparency in reporting and allows the public to make comparisons based on credible data.

Patients First

Patients First is our defining culture. It’s a value instilled in every employee, and it’s how we operate as an organization.

Santa Barbara Cottage Hospital (SBCH) and Goleta Valley Cottage Hospital (GVCH) received a Five-Star Rating in patient survey summaries from Hospital Compare.

Santa Ynez Valley Cottage Hospital (SYVCH) is a Critical Care Access Hospital which does not have measurements in all of the Hospital Compare rating categories. In 2016, SYVCH received a Press Ganey Guardian of Excellence Award for outstanding patient experience.

GVCHSBCHSYVCH*State AverageNational Average
Patients who gave our hospital a 9 or 10 on a scale of 0-10 89% 83% 91% 68% 72%
Patients who would definitely recommend our hospital 93% 88% 94% 69% 72%

Data period: Q2 2016 - Q1 2017
*Critical Access Hospital

Questions About Your Recent Visit

If you have any questions about your recent visit, our patient relations representative can be reached by email or phone - chsquality@sbch.org or 805-569-7244.

National Leader in Hospital Care

Cottage Health - CMS 5 Star Rating for Quality

Only 2.2 percent of hospitals evaluated earned the government’s first-ever 5-Star rating for overall quality and safety. Santa Barbara Cottage Hospital and Goleta Valley Cottage Hospital were two of them.

Watch Patients Tell Our Story