Patient Satisfaction

Nurses and Patient Smiling

We measure patient experience through surveys that are independently administered. All of the indicators or safe practices included in the survey are validated and defined so that all hospitals can use the same methods for calculating the statistics. This process promotes transparency in reporting and allows the public to make comparisons based on credible data.

Patients First

Patients First is our defining culture. It’s a value instilled in every employee, and it’s how we operate as an organization.

Santa Barbara Cottage Hospital (SBCH) and Goleta Valley Cottage Hospital (GVCH) have Five-Star Ratings in CMS Hospital Compare ratings of overall hospital quality.

Santa Ynez Valley Cottage Hospital (SYVCH) is a Critical Care Access Hospital which does not have measurements in all of the Hospital Compare rating categories. In 2018, SYVCH achieved a Four-Star Rating from CMS. In 2017 and 2018, SYVCH received the Press Ganey Guardian of Excellence Award for outstanding patient experience.

GVCH SBCH SYVCH* National Average
Patients who gave our hospital a 9 or 10 on a scale of 0-10 89% 86% 82% 71%
Patients who would definitely recommend our hospital 91% 89% 85% 71%

Data from October 2019 - September 2020
*Critical Access Hospital

Questions About Your Recent Visit

If you have any questions about your recent visit, our patient relations representative can be reached by email at chsquality@sbch.org, or by phone at 805-569-7244.

National Leader in Hospital Care

Cottage Health - CMS 5 Star Rating for Quality

Only 2.2 percent of hospitals evaluated earned the government’s first-ever 5-Star rating for overall quality and safety. Santa Barbara Cottage Hospital and Goleta Valley Cottage Hospital were two of them.