Patient Satisfaction

Nurses and Patient Smiling

We measure patient experience through surveys that are independently administered. All of the indicators or safe practices included in the survey are validated and defined so that all hospitals can use the same methods for calculating the statistics. This process promotes transparency in reporting and allows the public to make comparisons based on credible data.

Patients First

Patients First is our defining culture. It’s a value instilled in every employee, and it’s how we operate as an organization.

GVCH SBCH SYVCH* National Average
Patients who gave our hospital a 9 or 10 on a scale of 0-10 91% 86% 79% 71%
Patients who would definitely recommend our hospital 92% 89% 79% 71%

Data from April 2020 - March 2021
*Critical Access Hospital

Questions About Your Recent Visit

If you have any questions about your recent visit, our patient relations representative can be reached by email at chsquality@sbch.org, or by phone at 805-569-7244.