Frequently Asked Questions About Paperless Statement Enrollment and Billing Notifications

What's Happening With Paperless Statements?

Cottage Health has enrolled all patients into paperless statements and will no longer send paper statements unless specifically requested by patients. The goal is to provide patients and guarantors with a more convenient, secure and eco-friendly option with real-time balance information available online from anywhere, anytime.

• You will receive notification by your preferred communication method when you have a new statement.
• You can continue to pay your bill securely through Cottage MyChart, Guest Pay, by phone or by mail.

Why is Cottage Health Switching to Paperless Statements?

Paperless statements are more secure and eco-friendly. Paperless statements also offer real-time balances on your account and a convenient way to check your account balance easily through Cottage MyChart. Don’t have a Cottage MyChart account? Sign up today.

Sign Up For MyChart

What If I Don’t Have a Cottage MyChart Account?

You will receive an alert when you have a statement balance by your preferred method of communication—text or email. All patients are encouraged to sign up for Cottage MyChart as it’s the best way to view your Cottage health care information online from anywhere, anytime.

Why Do the Text and Email Notifications Not Include Detailed Information, Such As the Date and Services I’m Being Billed For?

To protect your confidential information and privacy, you will not receive any health-related information in the text or email billing notification. Please log into your Cottage MyChart account for detailed information including date of service, type of visit or service and more. Don’t have a Cottage MyChart account? Sign up today.

Sign Up For MyChart

What If I Want to Receive Paper Statements?

You may opt in and out of paperless statements through a Cottage MyChart account. Follow the directions here to opt out of paperless statements.

Opt-Out Information

What If I Want to Change My Balance Notification Preferences?

You may opt out of notifications by updating your communications preferences in Cottage MyChart.

Who Do I Contact By Phone With Any Billing Questions?

Please call the Cottage Health Business Office:

• 805-695-2518
• 844-711-9263 (toll-free)

Phone service hours: Weekdays from 8 a.m. - 6 p.m. PT, or pay through the automated system 24-7.