CottageOne Link
Questions
If you have any questions or need assistance with enrollment, please contact the Cottage Health Service Desk for CottageOne Link support 805-569-7477 or by emailing cottage@service-now.com to open a ticket.
CottageOne Link is Cottage Health's free and convenient web-based portal for you to securely access electronic medical records for your patients at Cottage Health.
The CottageOne Link application can be securely accessed 24/7 from your internet browser – no software installation is required – and is HIPAA compliant for fast and easy access to clinical and billing data including patient chart, lab/med/procedure order details, and patient demographic and insurance information.
Obtaining Access
To obtain access please see the CottageOne Link Enrollment Tip Sheet attached.
Obtaining Access – requires completion and submission of two (2) online forms:
Organization Profile and Use of Online Services Agreement – to be completed and electronically signed by an owning partner of your organization such as the CEO, President, GM, Owner, MD or an Executive of the organization or office. Org Profile Forms signed by staff are unacceptable and will delay enrollment.
End User Request Form and Universal Confidentiality of Information Acknowledgement – to be completed and signed by the authorized Site Administrator approved on the Org Profile Form (box 5). This is for Site Administrators ONLY, new account requests for other staff will be submitted by the Site Administrator from within the Link application.
NOTE: There must be an Organizational Profile on record for the organization you represent.
Once your enrollment is processed, you will be contacted by our Identity Access Management team with instructions on how to receive your credentials.
Profile Definitions
Billing Staff
Responsible for billing for community provider services, with limited access to CottageOne Link functionality to review medical services and associated charges for billing purposes. User can access chart review, problem list, and history as well as coverage benefits and eligibility.
Clinical Support Staff
Access to clinical information to support their associated providers in patient care. User roles in this category include RN and MA.
Front Desk
Scheduler or front desk staff member at a community practice. Access to functionality in CottageOne Link is limited to primarily patient demographics.
Provider
User role designated primarily for MDs, PAs, and NPs in community clinics, with broad access to CottageOne Link's functionality including viewing patient data.
ROI Requester
Third party user requesting information from Health Information Management (HIM) – for example, patients who need immunization records, as well as attorneys and courts that review care received at the organization.
Site Administrator
The Site Administrator has the responsibility and security to manage the CottageOne Link accounts of other users at their organization. This includes editing user demographics, resetting passwords, requesting new user accounts, and deactivating user accounts.
