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CottageOne Link Enrollment

CottageOne Link

Questions

If you have any questions, please call 805-569-7477 or email the CottageOne Link team.

CottageOne Link is Cottage Health's free and convenient web-based portal for you to securely access electronic medical records for your patients at Cottage Health.

The CottageOne Link application can be securely accessed 24/7 from your internet browser – no software installation is required – and is HIPAA compliant for fast and easy access to clinical and billing data including patient chart, lab/med/procedure order details, and patient demographic and insurance information.

Obtaining Access

To obtain access, complete the following forms:

Organization Profile

Organization Profile and Use of Online Services Agreement – to be completed and electronically signed by an owning partner of your organization.

Organization Profile Form

End User Request

End User Request Form and Universal Confidentiality of Information Acknowledgement – to be completed and signed by each individual user requesting access, with proper signatures.

NOTE: There must be an Organizational Profile on record for the organization you represent.

End User Request

Once your enrollment is processed, you will be contacted by our Identity & Access Management team with instructions to receive your credentials.


Definitions

Clinical Site Administrator
This user is configured to do administration for CottageOne Link at an affiliate clinic. This user has security to manage the accounts of other users at the clinic. This includes editing users' demographics, setting passwords, and requesting new user records for the clinic's users.

Clinical Support Staff
This user has access to clinical information to support their associated provider in patient care. User roles in this category include RN and MA.

Front Desk
This user is a scheduler or front desk staff member at a community practice. They have access to limited functionality in CottageOne Link such as demographics.

Provider
This user role is designed primarily for MDs, PAs, and NPs in community clinics. This user has broad access to CottageOne Link's functionality including viewing patient data.

Billing Group Site Administrator
This user is configured to do administration for billers for an affiliate clinic. This user has security to manage the accounts of other billing users for the clinic. This includes editing billing users' demographics, setting passwords, and requesting new user records for the billing users.

Billing Staff
This user is responsible for billing for community provider services. They have limited access to CottageOne Link functionality to review medical services and associated charges for billing purposes. This user can access chart review, problem list and history as well as coverage benefits and eligibility.

ROI Site Administrator
This user is configured to do administration for an ROI requester site. This user has security to manage the accounts of other users for the site. This includes editing users' demographics, setting passwords, and requesting new user records.

ROI Requester
This is a third party user requesting information from Health Information Management (HIM) – for example, patients who need immunization records, as well as attorneys and courts that review care received at the organization.